DL
Douglas L
1 reviews | Active since Jul 2023
24 Jul 2023, 16:03
Worst Forex Department Service
I have been trying to get hold of a forex department agent since last week, hanging on the phone whole day with no answer and wasting +R500 in airtime, they can't even help me at the bank, told me to call the forex dept. (what a waste) . I work remotely and got paid more than a week ago but they haven't released my money yet. If I only had read the reviews on Hellopeter I would have never open an account with them.
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Replies (3)DL
Douglas L's updateReviewer Update
25 Jul 2023, 09:44You guys have been telling me this now since last week but no one has come back to me
DL
Douglas L's update25 Jul 2023, 09:44
Reviewer Update
You guys have been telling me this now since last week but no one has come back to me
DL
"Thank you for letting us know of your concern, and for your patience while we expczzavlore this matter. We have assigned your query to a designated official who will contact you within the next business day. "
Douglas L's updateReviewer Update
25 Jul 2023, 14:53- I don't know why they sent this automated message privately that they sending to everyone. "Thank you for your patience"? I'm way beyond being patient, contacting the supvport line or going into the bank is useless too. Support line just just tell you the same what this automated message is saying but waiting on an forex agent since last week, unable to pay my bills now because of a useless bank
"Thank you for letting us know of your concern, and for your patience while we expczzavlore this matter. We have assigned your query to a designated official who will contact you within the next business day. "
DL
Douglas L's update25 Jul 2023, 14:53
Reviewer Update
- I don't know why they sent this automated message privately that they sending to everyone. "Thank you for your patience"? I'm way beyond being patient, contacting the supvport line or going into the bank is useless too. Support line just just tell you the same what this automated message is saying but waiting on an forex agent since last week, unable to pay my bills now because of a useless bank
"Thank you for letting us know of your concern, and for your patience while we expczzavlore this matter. We have assigned your query to a designated official who will contact you within the next business day. "
Capitec Bank's replyOfficial
25 Jul 2023, 17:35Good day Douglas
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jul 2023, 17:35
Official
Good day Douglas
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank