WORST EXPERIENCE WITH CAPITEC BANK

I am so unhappy with Capitec Bank, their consultants are not friendly at all and do not know how to speak to their customers. I have a query since the 27-11-2020 STILL not resolved. I have been promised by Siphosetu Soyama that it would have taken 48 hours max to resolve. I did not appreciate her tone of voice with me, getting impatient and being so arrogant with me over the phone. Till today, my emails are being ignored, no calls received, no feedback what so ever! VERY UNHAPPY CUSTOMER!