Worst experience of my life at 10pm inthe night

<p>Yesterday night (27/09/2016) I went to withdraw cash at the Alberton City Branch. I first did a transaction to transfer money from one account to the other. The next transaction I did was was to withdraw money from my savings account. while waiting for the money to come out, the ATM shutter starts closing during my transaction. I only managed to get my card back but I did not get the money because the shutter was already closed. </p> <p> </p> <p>I called the call centre to ask for assistance( REF. no. ********** 6) but the call centre agent could only "log a call" but the money was stuck in the money slot. I was stressed and upset because I didnt understand why the shutter closed during my transaction. </p> <p> </p> <p>I them went home because there was nothing I could do at that point in time. After a sleepless night I woke up at 4:30am and drove back to the ATM and waited until it only opened at 6:02am. Once the shutter open I found the money hanging out the money slot. I called the call centre to let them know that I got the money (REF. no.: ********** 8). I am not impressed at ALL with Capitec Bank. I want to know what went wrong and why I as a client had to go through that trauma. quite frankly I am hurt because we all work hard for our money and having the shutter close on me like that made me feel like I was not worthy to be your client. I demand answers because I cried most of the night worried if I will find the money. If it wasn't for me waking up in the early morning someone else would have taken that money and I would have lost R1200.00 because of a technical error. I need to know what happened and why it happened.</p> <p> </p>