WORST EXPERIENCE FOR A FIRST TIMER

I opened the virtual account about 2-3 months ago and I must say, WORST DECISION EVER!!!! First problem, I bought electricity and didn't get tokens, meaning I had to go to the municipal offices?. Secondly, I did a cashsend for myself of R200 and when I went to withdraw the money, I didn't receive it. I immediately called the bank, got a reference number and was told that I will receive feedback within 24-48 hours. It's been a whole month now, no communication from anyone. I have to keep asking and the response is always, "It's under investigation", for a month now. I am sure they can trace the error in the ATM on that day and I doubt I was the only one that experienced that problem. So in all essence, Capitec took my money and it seems like I am not getting it back. I have never experienced such from any other banks, didn't even think of a possibility of such an incident, especially in 2021, where technology is at a peak. I cannot even use the account now because, once bitten twice a fool.