Worst experience ever worse with my money disappearing

I spoke on whatsapp on the 17th July to report inc no ***. Then again on the 18th inc no ***. I then called again on the 27th incident no *** who told me the previous incidents were all closed with no full information. I then called on the 7th of August was told all incidents are closed with no info and I said I can't everytime be told that my case is being re logged I asked to speak to the team leader incident no *** who was to call me within 24 hours. 7 days after no call back from the team leader and no feedback from Capitec Bank. I then sent a complaint to client care on the 14th of August inc *** which I got an email saying it's under investigation but when I called it was closed . I then tried again on the 18th of August spoke with agent and team leader that claimed they'll give me feedback in 24hrs but 5 days passed nothing.

This is such huge terrible client service because I want my money back and I believe all the calls are recorded and why the agents on the calls are not held responsible for the calls comments and closing incidents without escalating them.