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Ebrahiem D

1 reviews | Active since Oct 2015

09 Jan 2024, 13:03

Worst experience EVER.

Still waiting for Nicole Cetyana to call me or email me or do anything regarding my ***** case… so the funds have been recovered last week already but every time I call in to speak to Nicole about when the hell she plans on putting the money back into my account I get transferred to ‘the number you have dialled does not exist’ or get told “oh sorry she’s not available at the moment”. I cannot believe I’ve had to resort to writing this many complaints about the same person and about the same bank about the same issue just to get a call back or an email telling the same bull**** over and over again while Nicole does nothing and her managers does nothing about her **** service.

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Replies (4)
Capitec Bank
Capitec Bank's reply09 Jan 2024, 16:29
Official
Good day Ebrahiem we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
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Ebrahiem D's update10 Jan 2024, 09:39
Reviewer Update
LOL. I still have not been contacted by anyone. Wow…
Capitec Bank
Capitec Bank's reply10 Jan 2024, 18:46
Official
Good day Ebrahiem thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Ebrahiem D's update10 Jan 2024, 22:05
Reviewer Update
Won’t be holding my breath.