MA
Maprie A
1 reviews | Active since Sept 2011
19 Apr 2018, 09:48
WORST EXPERIENCE EVER!
I transferred money via the cellphone application to a wrong FNB account number on 17 April 2018 (immediate transfer) and after altering capitec to this accident i'm told it is unfortunate i cant just can't simply reverse the money and i must just accept it is gone. I contacted FNB too and was told they cant intervene in capitec's day to day processes, i mean what the hell? This is FNB's client and they can surely assist as i have the account number which is ********** 2266
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
19 Apr 2018, 12:45I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply19 Apr 2018, 12:45
Official
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
MA
Maprie A's updateReviewer Update
19 Apr 2018, 12:49FNB just advised that Capitec must log a missing payment request and liaise with FNB to assist with having the matter resolved.
MA
Maprie A's update19 Apr 2018, 12:49
Reviewer Update
FNB just advised that Capitec must log a missing payment request and liaise with FNB to assist with having the matter resolved.