Worst experience ever.

On the 27 January 2024 I forgot my card @ home and decided to make a cash send. I couldn't get the money from the ATM but the slip with the message that I should contact the bank. Then on the 1st February I decided to update the pin and withdraw the cash. To my surprise it says redeemed. I'm so confused because I never got that money, It was never reversed into my account. I will never trust Capitec with my hard earned money.