CZ
Christelle Z

1 reviews | Active since Feb 2022

10 Mar 2024, 11:26

WORST EXPERIENCE AT CAPITEC BANK

If you've been ****med and try to get your money back in time. Don't have high hopes if you bank with Capitec bank. I sent money to an FNB account and realised 30minutes afterwards it was a ****. Since it was the 26th of December and I didnt even make an immediate payment I had high hopes of getting my money back. Unfortunately for me Capitec had no intention of handling my matter with urgency even after I filed an SAPS case and everything. No one called me back. I had to make follow ups myself after a few weeks EVERY SINGLE TIME. WORST BANK EXPERIENCE. Filed a complaint at the ombudsman just now since I've waited more than 3months now for my money.

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Mar 2024, 16:27
Official
Good day Christelle  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank