Worst experience and ********

Capitec is *****ing from its customers

A payment of 35k was paid Into my account by another Capitec customer, apparently the sender’s account was reported by another customer who claimed the sender tried to ***** them, therefore Capitec placed a hold on the particular transaction (35k) in question.. and other accounts involved in the chain.. after all documents were reviewed by the Capitec forensic dept, they released all other accounts and credited my account with 21500 leaving out 13500 for no reason whatsoever.. I think the team in charge of this case are trying to ***** from me, I have called several times but they keep playing games with me telling me it will be resolved, and then that forensic is still investigating.. investigating what? I’m not even directly linked to whoever got ****med.. I got paid by selling my own digital assets on a verified exchange.. Please help!