Worst Experiece with Capitec Bank - Payment Reversal Request

Good Day, I have requested a reversal to Be made as I have incorrect made a payment to Afrihost.

Afrishost was unable to reverse as the amount was more than R2000

I have reached out to my Bank Capitec to assist with the reversal and was advised this will take 14 to 21 Working Days to which I have been following up on my own with no contact from Capitec.

When I contacted Captitec over week after my initial query I was given attitude from the consultant, had to wait for 20 minutes on hold to speak to a superior and was advised this is process and I had to wait the 14 to 21 working days.

21 working days expired on the 29th of October and still no updates from Capitec.

Worst experience ever

To be honest Capitec does not even derserve a 1 Star Rating right now with the experience I have had