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karin S
1 reviews | Active since Nov 2019
15 Dec 2021, 16:01
worst ever
I made a payment of R5000 Into a CAPITEC account which seems to be a **** /*****lent account i called capitec they advised me to go to the police station and get a case number with a affidivit and was promised to get my funds back ..i have done everything they told me too but no one answer me now ive been calling everyday ands till no response i will not take this laying down .// R5000 is alot of money to loose this is the worst bank ever
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
15 Dec 2021, 16:06Hi Karin,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Dec 2021, 16:06
Official
Hi Karin,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
21 Feb 2022, 11:35Hi Karin
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2022, 11:35
Official
Hi Karin
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
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karin S's updateReviewer Update
21 Feb 2022, 12:10on a call with your agent now MERLISHA she is totally lost theres no feedback so what nonsense is that??im wasting my airtime and money so can someone call me *** ,agent is not helpful at all this bank really needs to up their game both the bank itself and they employees CAK SOMEONE CALL ME *** OR IM TAKING THIS FURTHER I HAVE GIVEN YOURL ENOUGH TIME TO INVESTIAGE AND REFUND ME
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karin S's update21 Feb 2022, 12:10
Reviewer Update
on a call with your agent now MERLISHA she is totally lost theres no feedback so what nonsense is that??im wasting my airtime and money so can someone call me *** ,agent is not helpful at all this bank really needs to up their game both the bank itself and they employees CAK SOMEONE CALL ME *** OR IM TAKING THIS FURTHER I HAVE GIVEN YOURL ENOUGH TIME TO INVESTIAGE AND REFUND ME
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karin S's updateReviewer Update
21 Feb 2022, 12:14MERSLISHA FROM THE CLIENT CARE IS VERY UNPROFESSIONAL ,KEPT ME ON HOLD FOR 20 MINUTES AND DROPPED THE CALL
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karin S's update21 Feb 2022, 12:14
Reviewer Update
MERSLISHA FROM THE CLIENT CARE IS VERY UNPROFESSIONAL ,KEPT ME ON HOLD FOR 20 MINUTES AND DROPPED THE CALL