LL
Lisa L
1 reviews | Active since Jan 2018
01 Feb 2018, 07:50
Worst Ever...!!!
I recently noticed that each time i use the application or i use cell phone banking, small amounts of my money disappear off my account. As far as i was advised, these services were meant to be free....
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
01 Feb 2018, 10:56I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply01 Feb 2018, 10:56
Official
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
LL
Lisa L's updateReviewer Update
08 Feb 2018, 16:02I dont know what the point is for allowing a consultant to call me and then they dont even know everything about their apparent position... Everything is a story that doesnt match what the apparent website says... I am still waiting for a manager to call me and my complaint is still not being attended to. It just shows how the customers of capitec are not a priority. But it is so easy for capitec to change their rules to their convenience and take money off ones account.
LL
Lisa L's update08 Feb 2018, 16:02
Reviewer Update
I dont know what the point is for allowing a consultant to call me and then they dont even know everything about their apparent position... Everything is a story that doesnt match what the apparent website says... I am still waiting for a manager to call me and my complaint is still not being attended to. It just shows how the customers of capitec are not a priority. But it is so easy for capitec to change their rules to their convenience and take money off ones account.
Capitec Bank's replyOfficial
12 Feb 2018, 15:15Good day Mrs Pieterse
As discussed telephonically, I trust that your issue is now resolved.
Viwe Bokveldt
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply12 Feb 2018, 15:15
Official
Good day Mrs Pieterse
As discussed telephonically, I trust that your issue is now resolved.
Viwe Bokveldt
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
12 Feb 2018, 15:15Good day Mrs Pieterse
As discussed telephonically, I trust that your issue is now resolved.
Viwe Bokveldt
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply12 Feb 2018, 15:15
Official
Good day Mrs Pieterse
As discussed telephonically, I trust that your issue is now resolved.
Viwe Bokveldt
Complaint Management
Capitec Bank
Best regards,