Worst disgusting disappointing service ever

Worst disgusting service ever. I have been banking with capitec all my life. Had many. Loans and never missed an installment. I reached out to capitec on the 10 April for assistance of a 2 month payment break or a restructuring on my. Loan. To date nno 1 got back to me. I mentioned that I will be in a problem and won't be able to. Make the payment as my priority is to. Put food on the table for my kids and my finances changed. I just needed 2 Months grace and guess. What I just got paid. And. Capitec debit my account R4300.hhow in God's name can. This happen when I reached out the beginning of. April for helping. People are facing a major crisis and is stuck between feeding there kids and paying bills. The reserve bank has even dropped interest rate by 200bp but since I. Have this loan my installment. Never went down. And I can clearly remember that I wasn't. Given an option of whether I wanted fixed rates or not. My loan is over 29 month. To date I have paid 13 months an installment of R4329 for a R85000 loan yet I'm still owing R57800. That's because of the disgusting high interest rate being charged to clients. Looks like all capitec is. Good for is milking there customers till they fall down to the ground. I want my installment. That was debited today refunded back to me. I will also take this matter further as well as forward this complaint to Gerrie Fourie as well as the ombuds and 702.what disgusting service. All banks. Helped clients during this crisis but capitec is ****ing there clients in this time.

I need answers on my query sent through on the. 10th April and want. My money. Back. That u took out my. Account I have 3 children to feed.