WORST DECISION I HAVE MADE TO OPEN AN ACCOUNT WITH CAPITEC

I recently moved everything from Standard Bank to my new Capitec account. In the beginning I thought best thing I ever did, because your service was excellent, BUT NOW I REGRET IT!!!!!!!

I received a payment on the 26th of February from Namibia FNB account into my Capitec account. You have not released the payment, I have been trying to reach out to your head office, Forex office AND NO ONE IS GETTING TO A POINT TO ASSIST ME AND IT IS ALREADY THE 7TH OF MARCH!!!!

IS IT SERIOUSLY SO DIFFICULT TO GET BACK TO YOUR CLIENTS AND HELP THEM!!!! LUCKILY I DID NOT CLOSE MY STANDARD BANK ACCOUNT BECAUSE IF YOU DO NOT ASSIST ME I WILL CLOSE THIS ACCOUNT AND RATHER GO BACK TO STANDARD BANK. You pay more bank fees but at least they assist their customers immediately

For the LAST TIME......CAN SOMEONE PLEASE ASSIST ME TO EXPLAIN WHY THIS PAYMENT HAS NOT BEEN RELEASED INTO MY ACCOUNT YET!!!!!!!!