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dengahr D

1 reviews | Active since Sept 2016

11 Sept 2016, 13:58

Worst Day Of My Life

<p>Good day</p> <p> </p> <p>What happened to me today its unacceptable, i went to the petrol station to fill up my car & the unthinkable happen when i swipe my capitec card it declined, i then went to the nearest Atm which was Nedbank & Fnb unfortunately i still couldnt withdraw money. I went to Standard Bank Atm to also try to withdraw as by that i was frustrated needed to pay for the petrol, it also gave me Sorry My institution its unavailable but sadly the money went off from my account. I left my car at the petrol station went to the nearest branch Riverwalk Potchefstroom which the consultant called the Transact but unfortunately they still couldnt help me i was instead given a Ref: ********** 7 & been told to wait 14days. What will happen to my car at the petrol station while waiting for 14days? My frustration & Stress was no capitec's business? is that a good service to your clients? I really learned the hard for being your client and i have no desire to continue banking with capitec unless otherwise, Tell me what must i do now if i have money in my account but cant access it. My Acc No: ********** 463 Contact No: ********** 114 </p> <p> </p> <p>Regards, </p> <p>DP Makoko</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply13 Sept 2016, 08:22
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply13 Sept 2016, 10:21
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank