Worst damn bank! Would never recommend it to anyone!

Capitec has got to be the WORST bank ever! More than a month ago I had a company by the name of Itunes debit my account for a total of +R3000. I immediately call Capitec to block the card and report the matter as I've never owned an iPhone. The very next day I was at the branch to sort out the issue, I was told 7 working days the matter will be resolved from 7 working days it went to 2 week's and from then it's now been more than a month and I'm still waiting for my refund. The call centre is of NO help what so ever, all you get told is they have backlog! I've been more than patient but as a bank as big as them they suppose to have security measures in place to protect us as their customers from these ****s! I mean really how long must a person wait to get an issue resolved! What happened to customer protection?? This bank SUCKS really thinking of taking my business to another bank as they are of NO use to me! I'm tired of calling and running behind these useless people, I just want this issue to be sorted!!!