Worst customer service: Token Business Support Team

Since moving overseas I have been attempting to register for online banking and have app**** for a token. Since the 7th of May I have been asking for assistance from the business support team (Willetha) to register this token so I can do online banking. Despite weekly chasers I am still no further a month later. The team sends a generic note saying they are experiencing high volumes but surely they can't expect that having customers wait for over a month to access their accounts is in any way reasonable!!!

This has honestly been the worst customer experience I have encountered!