MD
Michiel D
1 reviews | Active since Jul 2015
24 Oct 2022, 10:28
Worst!! Customer Service of all time!!
I just have to say the the service is terrible. I have app**** for a loan 2 weeks ago. Their automated systems says someone will give you a call in the next two business days. However, no one, but no has come back to me to give me feedback. I have sent email, I even phoned the bank and the only response is that someone will get back to me. Still to date no one has phone or even sent an email to me as to where the application is or what is going on.
And I know, that they will send a automated response to this message and say someone will give you a call back and "sorry for the inconvenience" what a waste of my time.
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Replies (1)Capitec Bank's replyOfficial
24 Oct 2022, 10:31Good day Michiel
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Oct 2022, 10:31
Official
Good day Michiel
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
