Worst Customer Service from Bedfordview Tokelo

I have been waiting for over a month now to just get added onto my partners business account as another user. Tokelo from Bedfordview branch has the worst communication and response time ever. He does not respond to emails, needs you to constantly remind him to attend to your query, does not return calls , he has a terrible attitude and mind you this is affecting our business. I have called the head office only to be told they cant help us our relationship manager is the one who needs to fix this issue, what kind of relationship is this. I am appalled and annoyed by this service, should we now move our business to another bank, a process that can easily take a day has dragged to over a month and its really affecting our business. Please Mercantile get people who understand customer service , this is not on