Worst Customer service experience with CAPITEC BANK

My phone was hacked & to my surprise when I log into my banking app late afternoon, there were transactions happening on my account, an amount of R1000 was deducted using cash send, another R2000.00 was deducted using payshap & again R2900.00 was deducted as well using payshap. The sad part is now my debit orders are playing hop scotch & no one seems to care at Capitec, I called this morning for a follow up & spoke to the lady by name of HLALANATHI who kept me on hod for more than 5 minutes, I redialed again & spoke to another ladies DAKALO who also put me on hold for more than 8 minutes, this is a very shocking service. I need to Gerrie Fourie & I was told he is not in the office. This matter needs to be resolved TODAY; I do not have the luxury of waiting. I don't think customer service is key to CAPITEC BANK. I type VUS on google & it immediately showed Vusumuzi Thomas Dlamini Capitec, something is very wrong. I need Gerrie Fourie to contact me asap.