SB
Shupi B
1 reviews | Active since Oct 2017
27 Jan 2022, 10:32
Worst customer service ever!! Refusal to reverse unauthorised debit
Debited my account via unauthorised Cartrack request and charged me for the transaction
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
27 Jan 2022, 11:18Good day Shupi
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply27 Jan 2022, 11:18
Official
Good day Shupi
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
28 Jan 2022, 11:32Good day Shupi please provide us with your ID or Account number so we can investigate further
Capitec Bank's reply28 Jan 2022, 11:32
Official
Good day Shupi please provide us with your ID or Account number so we can investigate further
SB
Shupi B's updateReviewer Update
31 Jan 2022, 09:25Sadly your response is a typical copy and paste PR stunt. The unauthorised debit and charges have not been reversed . I am busy with an alternative bank. Yes , you are losing my account of 941 rands !!!!!
SB
Shupi B's update31 Jan 2022, 09:25
Reviewer Update
Sadly your response is a typical copy and paste PR stunt. The unauthorised debit and charges have not been reversed . I am busy with an alternative bank. Yes , you are losing my account of 941 rands !!!!!
SB
Shupi B's updateReviewer Update
31 Jan 2022, 09:28***because of 941 rands!!!*****
SB
Shupi B's update31 Jan 2022, 09:28
Reviewer Update
***because of 941 rands!!!*****
Capitec Bank's replyOfficial
03 Mar 2022, 08:32Hi Shupi
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply03 Mar 2022, 08:32
Official
Hi Shupi
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank