WORST CUSTOMER SERVICE EVER FROM FOREX

I am made to feel as if I have to beg the forex department for my money. The phone calls are extremely helpful- I had a foreign payment (income) made into my account on the 11th and it is still not landed. I have sent proof of payment and I have received NOTHING in return on email. No communication AT ALL. Your phone agents are useless at providing information as to why this is. This is the first time I have had to wait so long for my SALARY to land. Meanwhile I have bills, debit orders etc that have been set up. REPLY TO YOUR DAMN EMAILS PLEASE!!!!!! I just want some clarity on the matter. I Have no idea what else to do- I am sitting here powerless and I NEED this money ..