WORST CUSTOMER SERVICE EVER

I have never had such bad experience as what i have had right now. On Saturday we bought R150.00 electricity via my banking app, and the token that was generated and sent to my phone number was invalid. My electricity at home is on 12.5 units, according to Capitec, my query will take 7 days to resolve. I honestly think that this is *******. I have a deep freeze full of meat and other foods, and a fridge with food in, by Friday morning I wont have any electricity and my freezer and fridge will run down, and who will refund me for my food. Capitec sent me the wrong token, either give back my R150.00 so that i can buy electricity somewhere else or send me a corrected token for my meter. I am truly severely disappointed in capitec bank, and at this stage, I feel like changing banks. The staff is rude and not of much help. I need this to be resolved soonest. thank you