Worst customer service ever

The service that I received on 06/02/2024 @ capitec bank silverwater crossing was appalling, upon walking into the bank with my valid SA ID and my daughter's birth certificate to open a savings account for my daughter I experienced the most horrible service in my entire life, where I was rudely denied service by the branch manager who was extremely rude, she really is not fit for that position her customer service is appalling I had to drive 5 km to a different capitec branch were I was given a professional customer service. If this isreally how customers are treated in this branch, then you are about to lose customers. You can't afford to have such people running your branch, this lady needs customer service training and lacks people skills as she deals with customers daily. This is someone who is supposed to lead a team and help build clientel instead of killing business. She even had the guts to say "I don't care if the next branch help you or not but I won't help you in this branch".