Worst customer service ever by the company they saying they are the best. Nightmare CAPITEC

I was an FNB account holder ,went to Capitec Bank to open savings account.The consultant I spoke to convince to change the bank and sell the benefit of Capitec. I was convinced and change the bank and start banking with Capitec and promised they will have all the debit order to be switched. I specifically told them that I pay cash with Multichoice and I don't want them to debit my account. On the 5th of July 2018, I received an sms that say a debit order for multichoice has been set up successfully they will start to debit on the 26th of July. I contacted Capitec Bank and the agent told me they cannot be able to rectify the matter , I must call Multichoice myself. The call centre team leader was called and she failed to assist me and she kept saying again and will drop the call. The team leader dropped the call as she is saying she cannot understand why I am upset where is my money we are talking about. The team leader dropped the call when I requested a reference of the call. I am very angry and the service of your superior is very poor. I also work in financial service when we made an error we don't drop the customer with the call, you correct the error you made. I want a person from Capitec who is well trained to call and sort out this error. Capitec has failed to keep their promise, its not even a month banking with you but you are giving me a **** service.