Worst customer service ever

Worst experience I just received from Capitec Bank, I waited on a long que to withdraw money just when I was getting close the atm went out of service, I then went to Absa bank to try to withdraw there, but the atm said my card is faulty, I then went back to the Capitec branch where I was assisted by a consultant by the name of Leboma who advised me that they would charge me R65. 00 for card replacement of which I didn't understand why should I be charged for a card that has since been giving me problems since I opened the account, Its their product that's faulty but I need to pay for their mistakes, to top it all off, I still needed to withdraw money and the consultant refused bluntly to accompany me to the atm outside, he told me I needed to stand on the long que again outside, after I stood on another que there at the branch. I was so shocked of the kind of customer experience I had there, it was absurd and they didn't care much about giving me a good customer service /satisfaction