Worst customer service ever

Having banked with Capitec for more than 10 years never have I ever experienced such horrific customer service.

I had come down to Durban for business and while I was here decided to sort out my son's account, BIG MISTAKE. Getting terrible service once is understandable however getting it 3 times is darn insane .

All started on the 30th of August, popped into the Gateway branch to make a quick change of my son's daily limits to the best possible ones, I was really looking forward to the insight of one of the consultants. I'm greeted at the door by the customer service champion person , he walks up to me asks me what I needed , he advises me that the change can be done on the app , and I told him I know, he further goes on to tell me to take out my phone so that he can help me load the app, I told him it's fine, he now became pushy all sorts of questions about my data balances until I literally had to raise my voice and tell him "I would like to do it now, here please", he then reluctantly gave me a ticket and stand in the cashier queue. I am fully aware of trying to empower clients to do things on their own, this gives them power over their account and reduces flow within the branch HOWEVER that does not mean that u persuade them never to come to the branch, assist the clients with his needs first and then educate him on what he can do on his own. I literally felt like I was not wanted in the branch , even so despite my better judgement I waited for the cashier and it all went even worse

The cashier Ruwaida called me for forth for assistance , she greeted me and then just continued her discussion with her co-worker , one particular statement she made during the conversation was "oh sh#t" which caught me completely off guard showing that she completely ignoring me , further on the transaction to show just how oblivious she was to my existence there was an issue with the biometric reader, I presume the lense had fallen out, she then says "oh f##k" and only when she caught sight of me did she realise what she did and apologized , she then wanted me to go to her co-worker to attempted the transaction again . absolutely horrible I tell u .

The second instance was when I went to the very same branch was activate mobile banking and online shopping , the gentleman that assisted me quite positively , he stood as I approached him , greeted me and began the transactions only after everything was completed and I had reached home and tried to do some mobile banking transactions do I realize that the agent did not give me the option to select my own mobile banking pin , I don't prefer my pins to be the same due to security would have been nice to have at least had the option

3rd times a charm. Finally the 15th of September had me in the branch for the very last time to draw a statement on my account , almost every agent was standing at the door having their own conversation , as I walk no one greets me , I literally had to ***** attention to greet them, no one offered assistance or even smiled at my presence , I told them what I needed and was pointed in the direction of the cashier, getting their the agent Bavisha did not greet , she just left out her hand for my ID , the only words that came out throughout the tranaction was that "it's cheaper at the machine" afterwards she just throws the statement in my direction , there was no thank you or offer for additional assistance was totally treated like a burden in my own bank !!! Treated like a piece of trash .

I swear I get better customer service at checkers or at a tuck shop at the corner of the street , I have referred many clients to Capitec which Will never happen again, by far the most pathetic service ever received , I will make sure everyone understands that capitec is not for the people anymore . LiveBetter, more like TreatHorribly

If there was an option for a 0 that would have even been too much

Regards Vikash