Worst Customer Service

Capitec Bank has the worst customer service ever. They don't provide any feedback with queries and they take too long to respond. I have contacted you on the 15 August 2020, spoke to Wandile and I called second time 17 August 2020 and spoke to Neo. My query on both calls is regarding airtime that I bought on your app for my Telkom number. I bought airtime using your app and the money was deducted,but I never received anything. I bought again for the second time same amount, and I did receive the second purchase. Wandile, when I spoke to him, he promised me that I will be refunded within 24 hours. Am not sure if we have the same 24 hours, but according to my calculations we have passed 24 hours already. Neo, he told me that there was a backlog from the back office, but am not sure what's taking forever now. And what irritates me is the lack of feedback. I must call you all the time to request feedback. Your service is very poor, am not happy at all. I sent an email on the 20th complaining about this poor and I got a response from another *********** agent "Cally Joy America" were she said that 'In order for this matter to be addressed, I have forwarded the details of your complaint to the relevant role players and their respective team leaders for their immediate attention. As soon as it had been addressed, contact will be made so that feedback may be shared with you'. From the look of this, it seems like there is no one who wants to take responsibility and resolve my query. Am tired of calling your call center, the service is very poor. I don't know what I have to do to get a resolution. Am tired CAPITEC.