WORST CUSTOMER SERVICE!!!

Capitec Bank is very quick with providing credit as they earn a lot with their interest rates and other costs but as soon as you need to claim from insurance, it's such a battle to even simply get through to the bank.

The unemployment insurance claim is the worst service ever! Let me share the experience: (Review on behalf of my wife) I emailed (***) capitec explaining the situation and asking about the procedure to claim. An agent responded the next day (27 April) and explained that I need to submit documents to the specific email address (*** ) and submit required documents within 2 business days. I therefore did this the next day. (28 April) The following week I got an email from (***) the agent (Pearl Sammy) on 03 May again stating that the case is closed as I did not respond.

I then responded to the email stating I hav responded. I have also sent numerous emails to *** and ***. I am simply being ignored by CAPITEC. I even called the call centre who said that this department can only be reached via email. What is the point if nobody responds??? This is the worst after sales service ever. I would definitely not recommend anyone to bank with Capitec. I will close this account as soon as this is sorted (if ever)!!!!

Also this is a clear indication that capitec is more concerned about making sales to customers instead of taking care of their current customers. If they are not making a sale to you, are do not matter!