Worst customer service at Capitec bank Gateway Mall

I went to the Capitec in gateway on Saturday the 7th of April, a consultant by the name of Ruwaida assisted me and told me to come back on Monday as they will need to verify with the hr at work for my loan to be approved but she will call me and inform me. Monday i waited whole day no call, after work at 17:30 i was there, after waiting for 10 minutes she saw to me and told me she tried calling 3 times but was unsuccessful so ill need to come back Tuesday. Tuesday came and a male consultant called me and told me to come through as they've confirmed with my employer, so i went there after work which i arrived at 17:40. He was so helpful and was so nice he even made me consider changing my primary bank the one i'm using to receive my salary to change it to be Capitec . He said i must come back Wednesday cause my statements need to be up-till the current date and so i went away. Wednesday i went there @17:40 i was there and the male consultant was on his way home as he had advised me previously, so he asked someone to call Ruwaida, she told them to tell me she is busy and its too late to assist me, I told them i have been coming here for more than 3 days and been sent away, when i was there Tuesday the male consultant told me he will be able to do the application in 20 minutes now this Ruwaida lady doesn't even have the guts to come tell me in my face she sends other people. I asked them to call her out, she came and explained how she is busy with paper work. I ,mean i'm a customer at Capitec , i come first for me to be treated that way its unacceptable. I'm NEVER EVER GOING BACK TO CAPITEC BANK! Worst service ever.