Worst Customer Service

I am absolutely FURIOUS! My salary comes in as a foreign transaction and I specifically went into the branch on Saturday to complete the forms to ensure it is all done correctly........ I have tried calling the foreign exchange number SMS's to me and the line is not working, customer care also doesn't know what is going on regardless if I gave them the incident number supp**** to me by the bank. Absolutely horrible customer service. All my debit orders are bouncing as a result and guess what? Capitec charges for that.... but the issue is on their side. Incident ***

I am seriously changing banks, this is NOT acceptable