Worst customer service

Called the contact center and could not be assisted merely because i could not confirm a contact number that was long discontinued. The bank never send a balance statement even though they have my email address. I'm not sure if this is how Capitec works. How are we expected to mange our finances if you have no idea of how much you owe. i have since requested a statement and a settlement 2 weeks ago and to date have not received communication. Service sucks period. No one has the tine to visit the branch if i can pick up the phone and get assistance.