Worst Customer Service

I have never been left so helpless. A financial institute that has no solution for a prepaid error done online. I unfortunately added an extra 0 when I was making a recharge of R100 and actually bought airtime for R1000, and to be told there is nothing my bank could do was just the worst thing ever. No option to file a dispute or report a problem! The same process that has been put in place for any other transaction should also be app**** to recharge problems.