WORST CUSTOMER SERVICE

<p>I was at the Capitec Bank Alexandra branch( the one inside the mall) to enquire and to be assisted in order to get a loan with them. I bank with this bank and I've had history in terms of being assisted in getting loans from them. I never had any problems when getting a loan until I came to this branch. The customer service is EXTREMELY poor, whereas customers need to wait in a queue for more than 2 hours in order to get assistance. The staff members drag their feet or give customers attitude or ignore them when they ask for assistance. I waited more than 2 hours for them to assist me. At first they called out qmatic numbers that were already given out to customers who are requesting for loans and took our payslips then went to the back office to confirm our employment. Is that even safe or allowed? The lady who took our payslips was Andiswa whereas she gave our payslips to her manager Ntombi for her to confirm our employment. We waited.. and waited... and waited until it was almost 6pm that's when they assisted. The guy standing in the front handing out qmatic numbers when asked he said its not their fault that they are slow. His name is Karabo. He said its a personal loan and that's how long they take... FOR 3 WHOLE HOURS??????? I've been going to the Balfour Park branch but it has never taken me 3 hours in order to get assistance. At the end they never even assisted me telling me how their system has an error with not pickin up an employment address, of which I've used the same address when applying for previous loans with them and it has NEVER given me any problem. I'm so disgusted with their service and what I hate the most is how cool and unbothered when they see long queues and frustrated customers. It's like they are doing us a favour.</p>