worst customer experience

My late dad passed on 7sept2023 and i submitted my funeral claimon 12sept2023 due to a delay with the DC.his claim was recently reinstated and there was documents such as a waiver document outstanding. I sent all the docs through and called on thursday, 14 sept2023 and was advised that claim was approved and payment should reflect by cob friday,15sept2023. The weekend of the buriel came,no money. I followed up the following monday and was advised it was the wrong docs. Eventually i finally got the correct docs and i resent them on 5 oct 2023. I followed up daily. I recall speaking to Jamie confirming that she could use the lapse letter dated lapse date 26 august 2023. She promised to call back, i am still waiting. I had my last conversation with Marsha or Mercia this morning and she promised to provide feedback today before cob. What these people dont understand is that i already celebrated the 1 month passing of my father on 7 october 2023. I am stuck in the western cape for more than a month now, i reside and work in the northern cape. I am not even sure if i still have a job if i get back. But this service has been the worst experience ever. I am too upset to mourn