MM
Makuks M
1 reviews | Active since May 2019
19 Nov 2021, 17:45
Worst customer experience
Good Day Capitec Collections ref number: ***
I am writing this letter very disheartened by horrible experience I am getting from your organization. I have paid the account a month ago as per the settlement agreement yet my account has neither been closed not updated on the system.
Please cancel the account, send me settlement letter and update all credit bureaus.
I am looking forward to seeing the account updated, Closed and ITC updated soon.
Royal Regards Makuke
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
20 Nov 2021, 09:11Good day Makuks
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Nov 2021, 09:11
Official
Good day Makuks
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 16:52Hi Makuks
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 16:52
Official
Hi Makuks
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank