Worst customer experience - CAPITEC BANK

Capitec has the worst customer service ever. So I have a funeral cover with them. Last month(January 2025) I made a payment on the 8th and then on the 17th I got a notification on the app stating that my policy is in arears. I then made another payment. I had forgotten that I paid on the 8th,only remembered when I went through my bank statement. I tried to reverse the payment with no luck. I called the customer care line several times and still did not get any assistance. On Monday 2025-02-10 I went to the branch and the consultant told me that it was a system error and that it will be rectified. Four days later and nothing has been done. I have never missed a payment before and I was informed by the consultant to not pay for this month since I made a double payment last month but nothing had been done to rectify the "systems error".