WORST CUSTOMER CARE/ SUPPORT

Day two and yet Capitec Bank has made no effort what so ever to resolve my problem. When you call customer care I get told I must call the complaints dept. Calling them is futile as the phone just rings!... How is it that a financial institution like this can treat a customer like ****. Not even responding on Facebook posts or any other form of support. I thought FNB was bad with customer and support but Capitec Bank takes the trophy for thee worst customer care/ support.... I will not recommended this bank to anybody else!.... I am now forced to lay a complaint at the Banking Ombudsman plus I'm going to lay a charge of ***** and theft against this bank. I had it with this bank!....