worst custmer service

A lady called me and from the call center and was absaluty rude and very unprefetional tawareds me I said to the last listen I have made all the nessery arrangments to settle the account and have spoken to anther gentalmen over the phone she the said mamdam speaking to sameone is not making arrangments, and put the phone down in my ear I am horrified this is not even the first time I have had such unprefetional service from capitec I am so upset with there services and truly can not belive there agents who contact you are so rude... and in a matter of specking if I was not confirming arrangments on my matter in hand when speacking to the other gentalmen what I'm the world was I doing speacking about the weather... horrified on the matter for the second time worst service