RD
Ry D
1 reviews | Active since Nov 2013
24 Jun 2015, 11:20
Worst communication from all banks
I have sent numerous emails and attempted numerous phone calls and have yet to receive feedback on a simple customer query. This is unacceptable levels of service. I am going to terminate my account with Captec as soon as possible.
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Capitec Bank's replyOfficial
24 Jun 2015, 11:58Hello happy*****ay,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply24 Jun 2015, 11:58
Official
Hello happy*****ay,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank