WORST client service

I have a very serious complaint that I am not getting assistance with. On Monday I paid R140 to close my credit card and yesterday I receive a SMS stating I owe still R25 and I have to wait for 48 hours to get an answer on that as nobody can tell me what it is for. Then, I am in desperate need of a paid up & closed letter for the credit card which I am getting refused. I have to wait 45 day which is absolutely ridiculous. I want to buy a car and an getting declined due to this card & the special is only on this month so I am going to be paying much much more due to the reluctance of the bank to provide me with proof that I closed my account. Please take note of this complaint in a very serious light and treat it as urgent as I will take this further. It is my record being affected due to the bank not wanting to assist me. I don't care what the reason is, I closed my account and I have right to a letter after I settled my account.

Now I get an email stating I must phone in or visit the branch - I did both and still no help! Worst service ever ans I am truly upset and disappointed. I still had no response from this Sandisiwe I spoke to either after she promises to respond: INC: ********** 4