1 reviews | Active since Sept 2016

20 Sept 2016, 20:52

Worst Capitec service ever

<p>My partner went to open an account using my proof of residence, when she gets there they tell her to bring a declaration form with my signature. I downloaded it and did as they asked because I couldn't go there with her as I work till 6pm, when she gets there those rude assistants tell her my signature are different. Does capitec also have signature specialists working there? So she calls me and tells me what's going on, I tell her to give the rude assistants the phone and they refused clearly as if they are doing us a favours, I'm a paying client there and anyone who wants to do business with capitec should be treated with the outmost respect, you should really reconsider retraining those useless assistant at Bloemfontein Loch logan capitec or you will continue to lose clients </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply21 Sept 2016, 08:10
Official

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply21 Sept 2016, 14:21
Official

Hi Nkosana

I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.

Thank you for bringing this matter to our attention. We will take the necessary remedial actions to address the service that was rendered to your partner and yourselves.


I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.


Adwena Williams
Complaint Officer
Capitec Bank