Worst capitec service

29th of Feb 2024 i reported a ***** transaction in my bank account of R183.00 and my debit card was successfully blocked and i was asked to go to the nearest branch for a new card.And that my matter was escalated also that "Dear Miss we hereby confirm a refund has been processed to your account by mywearpalace please allow 10 working business days for the transaction "

Funny enough i had to be the one following up with them till today the 17th of Feb,the 10 days has already passed. All they do is put me through another agent to another. Another thing is i also realized that on the 9th of Feb the same my wear palace ****mers deducted R180 .00 which i have not reported yet. Cause if am struggling with getting a refund now as have reported the matter but your so called agents cannot assist me how will they resolved the other issue?We are your customers place take us serious. I'm dissapointed that i had to be the one who picks up the first deduction yet there was an investigation made how so?If you're usef to ****ming people am afraid am not letting this one slide until i get my money then i close my bank account with you guys.Funny how we have to fight for our hard earned money mxm