Worst Capitec Bank Services

It saddens me that up to this day my case with Capitec has not been resolved. After doing their internal investigation they still could not help me which led them to concluding my case because I could not get my investigating officer to submit a police report within the 48 hours that they gave me. I feel it was very unfair for them to give me such a short time frame after giving them more than a week to do their investigation. When the police report that they requested was sent today they said they couldn't reach my investigating officer. On top of that they still say they giving him up to 48 hours to return the call. He has other cases that he deals with and not only mine. So for them to give him such a short time frame is very unfair. I feel they are still protecting the ******* among them and the stupid bank. I asked for a contact number today where my investigating officer could call them and that was around 11:45 but till now I haven't got a response from them and we're past working hours. I don't understand why they asked for their call to be returned when they can't even send a simple contact number. Capitec is playing serious games and I still maintain that I WILL NOT be paying the loan, which bank releases R250 000 on the same day without verifications?? Capitec is careless and they must get their insurance to pay for that loan or I will sue them because I have all the evidence on the report sent that it was not me who took the loan. I was under duress, I dont know how many times must I explain myself even when the evidence is provided to them they still want to play games with me. I will sue Capitec and expose them on other platforms of what a useless and reckless bank they are. Even their staff doesn't know what they doing