Worst CAPITEC BANK experience

capitec made an unauthorised debit 06/12/2022 and im beyond furious. I have called several times yesterday since i couldn’t visit the branch and asked them to reverse the debit and only debit as per our agreement. I feel like my right is violated at this point i cant even bank safely with the bank i trusted with my money.

Visited the brach today to get clarity as advised by twitter admin because i was trying by all means to get assist and my money back in my account. The branch i went to is Capitec bank at Galleria mall amanzimtoti. the consultant that was assisting me was Shawn , he gave me the phone and asked me to call customer service , i was transferred from back and forth and ended up asking Shawn to get assistance from his manager because what is the whole point of visiting the branch if im doing exactly what i was doing at home.

The assistant manager came and her name is Samantha , the poor service got even worse she showed no concern or sympathy with my frustration and she kept embarrassing me saying mt account is behind and there is nothing she can do to help me, she didn't even go through my profile and actually see if the information she was insinuating was correct.she kept insisting i must call collections dept my self because she was not part of the call

i told her im not behind with my payment and i was frustrated at this time i could even feel my self shaking. I just needed assurance and help from the people i trusted with my money. the consultant kept asking her to review my account correctly and see that Capitec is at fault not me. She was very impatient and showed no interest in assisting me.

Not only im disappointed by the fact that Capitec debited my account without knowledge , but to go and visit the branch and still not get help was beyond the worst experience. I need capitec bank to reverse money

the very same bank that promises safe banking and that we must report any unauthorised debit. Im beyond frustrated.