KG
Kim G
1 reviews | Active since Nov 2018
13 Sept 2022, 12:39
Worst call center
I have been on a call now 3 times because the call center keeps leaving me hanging for 7 - 10 minutes without helping me. They do not know what they are doing and try to give incorrect information. Refill is the 3 person I am now speaking to and still she will not give me her details so that it makes it easy to speak to a supervisor. Not even the name of the supervisor she is transferring me to. This is the reason I do not like details with call centers in general as they have not be trained correctly to deal with clients. So if someone from head office reads this please email me with your contact details so I can call you. Let's see if that happens.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
13 Sept 2022, 12:51Good day Kim
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Sept 2022, 12:51
Official
Good day Kim
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KG
Kim G's updateReviewer Update
13 Sept 2022, 12:58I'm not sure why Capitec Head office switch board is keeping clients on hold for more than 10 minutes and still no joy. It's almost as if Gerrie Fourie the CEO of Capitec does not care what is happening in the business. 1 hour later since I have tried to sort out a problem with the bank and still holding on. This is my 4 th attempt. All these staff members need to realize that it's because of our accounts we keep them all in a job and then this is the way they treat clients. Ridiculous
KG
Kim G's update13 Sept 2022, 12:58
Reviewer Update
I'm not sure why Capitec Head office switch board is keeping clients on hold for more than 10 minutes and still no joy. It's almost as if Gerrie Fourie the CEO of Capitec does not care what is happening in the business. 1 hour later since I have tried to sort out a problem with the bank and still holding on. This is my 4 th attempt. All these staff members need to realize that it's because of our accounts we keep them all in a job and then this is the way they treat clients. Ridiculous
KG
Kim G's updateReviewer Update
13 Sept 2022, 13:05No reply from Capitec just an automated response. It's a joke
KG
Kim G's update13 Sept 2022, 13:05
Reviewer Update
No reply from Capitec just an automated response. It's a joke