WORST BRANCH EVER! THEY ARE RUDE AND CLUELESS

Incident ***7 refers. Me and my partner went into the Mooirivier Mall Branch in Potchefstroom. He wanted to close his account and open a new one. The first consultant, Kgomotso was rude and did not want to use the proof of residence we had. She insisted that it was incomplete. It was a bank stamped bank statement from ABSA with all his details but no transactions. She wanted a statement with transactions! I then asked why as his transactions has nothing to do with her. I also raised the POPI Act and she just said that is the rules. I asked her to show me where in her policy book it said that. She did not have such a book and said she saw it on the Internal CLA.. Then comes NEo the 2IC who laughed in face when i complained and when I said i will report this he he said then I must.. I then phoned the call centre and they sent an email to the branch. he did not apologise at all as stated in his resolution response. Ihave a lot more to say but the space is not eough. But the fact is it took more than ONE hour to open and close an account and now still the card is not working! we stay 120 km from the nearest capitec and this due to bad service. Thinking of moving banks....