NM
Nokwanela M
1 reviews | Active since Aug 2014
30 Jun 2023, 14:16
Worst Banking Service in South Africa
The WORST banking service to ever exist in South Africa.
There are no accessible physical branches -Capitec still refers you to Merchantile Call center. The banking app is terribly not user friendly - cannot get basic documents like bank confirmations and bank statements. The physical card they delivered to me does not work at any shop. I am STILL waiting for delivery of an additional card - 1 month later.
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Replies (2)
Capitec Bank's replyOfficial
30 Jun 2023, 15:53Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Business Banking
Capitec Bank's reply30 Jun 2023, 15:53
Official
Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Business Banking
Capitec Bank's replyOfficial
05 Jul 2023, 16:14Hello Nokwanela
In response your complaint, kindly refer to our telephone conversation held on5 July 2023 / email correspondence sent to you on 5 July 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec Business bank
Capitec Bank's reply05 Jul 2023, 16:14
Official
Hello Nokwanela
In response your complaint, kindly refer to our telephone conversation held on5 July 2023 / email correspondence sent to you on 5 July 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec Business bank