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philasande G
1 reviews | Active since Aug 2013
05 Nov 2024, 16:12
Worst banking service and no safety.
Yesterday (05 November 2024), R350 was withdrawn from my account while my bank card was with me. I went to Sancardia Capitec, and I do not received any helpful assistance, instead I'm the who is expected to go around even to SAPS. Where is the safety from Capitec when such things happen. I am not getting any help from their ***** department. They don't see the urgency of the matter at all. I'm trying Capitec on WhatsApp now, still no prompt response and help. My money is gone.
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Replies (2)
Capitec Bank's replyOfficial
05 Nov 2024, 16:21Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply05 Nov 2024, 16:21
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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philasande G's updateReviewer Update
06 Nov 2024, 09:36Thank you. I will be waiting for the call today. This morning called the ***** department, and they still cannot help me, instead they are referring me to the Complaints Department. I am not getting any help here, and I am wasting my airtime. There is not even a follow up from Capitec Bank.
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philasande G's update06 Nov 2024, 09:36
Reviewer Update
Thank you. I will be waiting for the call today. This morning called the ***** department, and they still cannot help me, instead they are referring me to the Complaints Department. I am not getting any help here, and I am wasting my airtime. There is not even a follow up from Capitec Bank.